Terms of use of this website

Accuracy of data

When the user are making an order on this website, by accepting these terms of use, the user confirms the accuracy of all data entered during user registration and/or order. Any incident that may occur for the untruthfulness of the data is the responsibility of the user of the website.

Payment

The user have two payment options:

  • Credit Card: Veni Vidi Vinci Optics ONLINE offers its users a virtual POS whereby they may make payment for your purchases through credit card
  • Bank Wire : Veni Vidi Vinci Optics ONLINE accepts payments by bank wire. The client must make it within 3 days after creating the order. If within 6 working days from the date the order, in which you select this method of payment, Veni Vidi Vinci Optics ONLINE doesn’t have the total order amount in her bank account will proceed to cancel the order, if deemed appropriate.

Delivery times

Veni Vidi Vinci Optics ONLINE will inform the customer, once the order is received, about the availability of the order products and estimated delivery times. These deadlines may vary for reasons beyond Veni Vidi Vinci Optics ONLINE, in which case Veni Vidi Vinci Optics ONLINE is not liable for any damage that could cause this delay.

Preparation of order

Once received the payment order (immediately by credit card, and the moment in which available the total amount paid by bank wire), Veni Vidi Vinci Optics ONLINE shall initiate the preparation of order. This will indicate to the customer via email that it has provided to register on this website.

 

Delivery / Shipping Order

Veni Vidi Vinci Optics ONLINE offers its customers two ways to get the contents of your order:

  • Store Pickup: customer can pick up your order at the physical store to Veni Vidi Vinci Optics ONLINE has in C/Sant Gaudenci 4 in Sitges, Barcelona (Spain). Veni Vidi Vinci Optics ONLINE informs the customer by e-mail that appears on the client file when the entire contents of the order are available for store pickup. If part of the order may delay delivery, Veni Vidi Vinci Optics ONLINE informs the client, giving the option of removing the same content available. When the rest of the content is available, Veni Vidi Vinci Optics ONLINE will contact again to customer to inform him of this.
  • Home delivery: customer can request Veni Vidi Vinci Optics ONLINE to send the entire order to the address provided during the order process. Veni Vidi Vinci Optics ONLINE informs the customer by e-mail that appears on the tab of the client, when the entire contents of the order have been sent indicating the tracking number provided by the shipping agent. If part of the order may delay shipping significantly, Veni Vidi Vinci Optics ONLINE will inform the client.

Receiving/Returns Order

The user will get the full content of the order placed by the method selected during the order process. From the date of receipt of the order, the customer has 48 hours to notify by email to Veni Vidi Vinci Optics ONLINE any incident detected on the content which was received. Veni Vidi Vinci Optics ONLINE will decline any responsibility past the time limit and returns will not be accepted.

Without limiting the foregoing, the customer can return all of the product provided with the following requirements:

  • The client notifies in writing, by email, to Veni Vidi Vinci Optics ONLINE within the first 7 days from receipt of order
  • The product is in perfect condition
  • Packaging is the original

If all these requirements are met, the customer can proceed returning the order, once it receives the indications that Veni Vidi Vinci Optics ONLINE will provide by email, taking into consideration the following:

  • The cost of return will be charged to the customer
  • Upon inspection of the product, Veni Vidi Vinci Optics ONLINE performed immediately wire transfer to the account provided by the client
  • Veni Vidi Vinci Optics ONLINE deducted from the amount to be paid € 20.00 for management fee
  • Amount paid for prescription lenses will not be returned

Additional information

For any further information, you can contact with Veni Vidi Vinci Òptics by email on shop@venividivincioptics.com or by phone on + 34 93 894 34 86.